We’re here to help and ensure you have the best experience with EpiCooler™.

Customer Support

If you have any questions about your order, product usage, shipping, or returns, our dedicated support team is ready to assist you.

How to Reach Us

📧 Email: [email protected]
⏱ Response Time: Within 24–48 business hours

Order Assistance

For faster support, please include your order number when contacting us.

Product Support

If you need help setting up or using your EpiCooler™, our team will be happy to guide you step by step to ensure a smooth and comfortable experience.

Business Hours

Monday to Friday: 9:00 AM – 6:00 PM (EST)

We value every customer and are committed to providing reliable, friendly, and timely support.